Data Deletion Instructions

A verified request covers all Meta Platform Data and other personal data associated with you that QestMall controls.

• Meta user or account identifiers connected to QestMall
• Profile information provided by Meta, such as your name, profile image, or email address, when available
• Phone numbers and WhatsApp account information used for authentication or communication
• Message content, message metadata, authentication records, and support correspondence received through Meta services
• QestMall account information and other personal data linked to the same verified user

Email info@qestmall.com with the subject “Data Deletion Request”.

In your email, include your full name and the email address, phone number, or Meta account identifier connected to QestMall. State that you want all of your QestMall and Meta Platform Data deleted. If you know it, include your QestMall account email or username so we can locate the correct records.

For your security, do not send your password, verification code, payment card details, or a copy of sensitive identification unless our privacy team specifically requests an appropriate verification method.

We may ask for limited additional information to confirm that the requester is the person connected to the records. We use verification information only to process and document the request.

After verification, we will delete or permanently de-identify all Platform Data associated with you from our active systems and instruct service providers processing that data on our behalf to do the same. We will acknowledge your request and normally complete it within 30 days. We will email you when deletion is complete or explain any lawful reason for a delay.

Deleted data may remain temporarily in encrypted backups until those backups are overwritten through our normal retention cycle. Backup data is isolated from ordinary use and will not be restored except for disaster recovery, after which the deletion request will be reapplied.

Where applicable law requires us to retain a limited record, we will keep only what is legally necessary, restrict it from other uses, and delete it when the retention obligation ends. This does not permit continued use of Meta Platform Data for QestMall services, advertising, or analytics after your verified deletion request.

Deletion is permanent. Features that rely on the deleted information may stop working, and you may need to create a new account if you later return to QestMall. Deleting QestMall data does not delete your Facebook, Instagram, WhatsApp, or other Meta account; you must manage those accounts directly with Meta.

Send deletion requests or questions to info@qestmall.com with the subject “Data Deletion Request”. You may also call +233 55 943 1923 for help with the request process.