Legal
Terms and Conditions
Welcome to QestMall, proudly operated by Qest Mall & Logistics. By accessing or using qestmall.com you agree to comply with the terms below.
1. Introduction
Qest Mall & Logistics is based at Madina New Road, approximately 500 meters from the Taxi Rank, adjacent to Queen of Peace Catholic Church, Accra, Ghana.
We are committed to providing quality products, reliable services, and excellent customer satisfaction to all our valued customers. Anyone accessing qestmall.com agrees to comply with these Terms and Conditions.
2. Use of Website
This website may only be used for lawful purposes. You must not:
- Damage the website through any means
- Attempt unauthorized system or data access
- Engage in fraudulent activities on the platform
3. Products & Services
While we strive for accuracy in product descriptions, images, and pricing, we reserve the right to correct pricing or content at any time and may refuse or cancel an order where such inaccuracies exist.
4. Orders & Payments
By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the payment method supplied. We accept Mobile Money, cash on delivery, and bank transfer. Orders are only confirmed once payment has been successfully verified.
5. Shipping & Delivery
Delivery timeframes vary by location. We are not liable for delays caused by circumstances beyond our control, including but not limited to weather, courier delays, or other unforeseen events.
6. Returns & Refunds
Please see our Returns & Refund Policy for the full procedure and eligibility criteria for returns, exchanges, and refunds.
7. Intellectual Property
All content on this website — including text, graphics, logos, and images — belongs to Qest Mall & Logistics and is protected by copyright. It may not be reproduced or distributed without our permission.
8. Limitation of Liability
Qest Mall & Logistics is not liable for indirect damages, loss of data, loss of profit, or issues arising from misuse of the platform.
9. User Accounts
You are responsible for keeping your account credentials confidential and for all activity that takes place under your account.
10. Termination
We reserve the right to suspend or terminate access to the platform without notice where these terms are violated.
11. Governing Law
These terms are governed by the laws of Ghana.
12. Contact Information
Email: info@qestmall.com
Phone: +233 55 943 1923