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Legal
Returns, Refunds & Cookies
Our goal is your satisfaction. Here's how returns, exchanges, refunds and cookies work on QestMall.
What can be returned
We accept returns if an item is defective or damaged, was shipped incorrectly, or is unused and in its original packaging. Return requests must be made within seven days of delivery.
What can’t be returned
- Used items, unless the fault is ours
- Digital products
- Perishable goods
Refund processing
Once a returned item has been received and inspected, approved refunds are processed within five to ten business days, back to your original payment method.
Return shipping cost
Return shipping is generally the customer’s responsibility, unless the item was wrong, damaged, or otherwise our error.
Exchanges
Exchanges are only offered for items that arrive defective or damaged.
How to start a return
Contact us with your order number, a description of the issue, and photos where relevant:
- Email: info@qestmall.com
- Phone: +233 55 943 1923
- Or use the contact form on the website