Getting Started
- What is QestMall?
- An e-commerce and marketplace platform connecting buyers and sellers across vehicles, properties, electronics, and general goods.
- How do I create an account?
- Sign up using your phone number or email. Identity verification is required — a national ID for Ghanaian users, or a passport for international users.
- Is it free to use QestMall?
- Yes. We offer a free plan with limited postings, plus premium subscription packages for sellers who want more.
- What subscription plans are available?
- Eight tiers: Starter, Starter Plus, Silver, Gold, Platinum, Business, Business Plus, and VVIP — each with different pricing and features.
- Can businesses use QestMall?
- Yes — the Business and Business Plus plans are built for businesses, with enhanced features and visibility.
Buying & Selling
- How many ads can I post?
- Free accounts have a limited number of active listings. Premium subscribers can post more, and can also use "Top Plus" promotional slots.
- What is "Top Plus"?
- A premium placement that gives your listing higher visibility and priority placement in search and category pages.
- How do I contact sellers or buyers?
- You can reach out directly by call, in-app chat, messaging, or WhatsApp, where the seller has made it available.
- Are all users verified?
- QestMall encourages, and in many cases requires, national ID verification to reduce fraudulent accounts.
- Can I sell any product?
- Only listings in approved categories are permitted. Prohibited or illegal items are strictly disallowed.
- How do I improve my ad’s performance?
- Upgrade your subscription plan, use the Top Plus feature, add quality images, and write detailed, accurate descriptions.
Payments, Support & Security
- What payment options exist?
- Payment options vary by seller. Some sellers also support "Buy Now, Pay Later" where available.
- What is the refund policy?
- Home-use items are eligible for replacement within 3 days; brand new items within 1 week. Damage caused by the buyer is not covered — see our full Returns & Refund Policy for details.
- How do I report a problem?
- Contact support through the Help section in the app or on the website.
- How do notifications work?
- You’ll receive automated notifications for new messages, ad performance updates, and account activity.
- Is my information secure?
- Yes — we apply robust privacy and data protection measures. See our Privacy Policy for the full details.